The Customer Communication Form is a vital technical, credibility building, customer communication and customer selling tool.
The
CCF
contains the following sections:
• SYSTEM DIAGRAM – to explain to the customer how the system works,
what will be analyzed, the diagnostic results and any additional service work
needed.
• SYSTEM ANALYSIS – a list of the main system components that are
covered in the analysis. Each item has a “pass” or “fail”
box to check during the analysis and the type of service needed if there are
failures.
• SAFETY INSPECTION – a checklist of basic safety items inspected
whenever a customer brings in a vehicle.
To get questions answered or customize your own CCFs, contact: Doug Archer: 785-448-3692 Email: darcher@kanza.net
To place an
order, download and fill out a copy of the Order Form.
Training on how to use the CCFs available upon request.
8.5" x 11" ( Pads of 50 )
Finally a way to increase your average repair ticket while satisfying your customers.
Introducing the Customer Communication Form.
The quick and easy way to increase profits, reduce problems, and satisfy customers.
It Works!
Service Centers using the Customer Communication Forms have increased their
average ticket by $75.00
Print out a copy of all 9 samples of the Customer Communication Forms by clicking the forms below.
1.
ABS Brakes
2. Conventional Brakes
3. Drivetrain
4. Electrical
5. Exhaust
6. Heating/Cooling/Air Conditioning
7. Preventive Maintenance
8. Steering and Suspension
9. Tune-up/Driveability
